Title: Volunteer Services Coordinator

Starting Salary: $24,960

Position Summary: This position provides support to the volunteer services director; supervises data entry volunteers in the volunteer service department to ensure accurate recordkeeping and reporting; supervises event volunteers at select adoption and fundraising venues. Handles administrative responsibilities such as production and distribution of volunteer manuals; presents volunteer opportunities, guidelines and policy procedures; scheduling for greeters/tablers, animal care volunteers and cat/dog socializers; assists in coordinating meetings and forums; and is responsible for inventory of volunteer supplies.

Principal Duties:

Supervise volunteer service department data entry and office volunteers to ensure accurate recordkeeping and reporting using Access-based program.
Supervise event volunteers at select adoption and fundraising venues. Ensure that policy procedures are being met.
Coordinate production and distribution of volunteer manual, weekly volunteer emails, volunteer orientation and recruiting material.
Prepare materials for new volunteer orientations and present volunteer opportunities, guidelines and policy procedures as needed.
Review/update volunteer job descriptions and materials, as needed.
Prepare submissions to monthly e-newsletter, Paws Press.
Provide monthly updates for Volunteer Central webpage including, but not limited to, training opportunities and help needed.
Design surveys for volunteer feedback on programs/events and collect feedback results.
Produce reports from volunteer data base to illustrate volunteer activities and impact.
Maintain inventory of volunteer t-shirts, aprons, name badges, and lanyards.
Maintain and update volunteer schedules including but not limited to adoption greeters/tablers, animal care volunteers and cat/dog socializers.
Assist in planning/coordination for volunteer appreciation activities, quarterly town meetings and forums.
Maintain a clean, organized, and inviting volunteer room. Update bulletin boards on a monthly basis.

General

Maintain the confidentiality of all information.
Always promote a humane and caring attitude toward all animals.
Help maintain an effective and high level of communication and cooperation with ARF staff and volunteers. Promote a humane, caring attitude and a safe, respectful, cooperative and productive work atmosphere.
Perform duties in a manner that encourages attainment of goals, contributions and business for ARF and its programs.
Perform other duties as assigned.

Physical Requirements:

Allergic conditions which would be aggravated when animals are present in the work place may be a disqualification.
Lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain animals when necessary

Educational Requirements: High school diploma or GED.

Experience, Abilites and Qualities Required:

Excellent organizational skills, with strong attention to detail.
Strong critical reasoning and computer skills including: MS Office Suite (Word, Outlook, Excel, Power Point, Access). Ability to create filters/reports using Microsoft. Proficiency with database functionality is crucial.
Strong internet skills.
Ability to quickly learn software applications including but not limited to instant-scheduling.
Effective grammar, written and verbal communication skills.
Ability to work independently and as part of a team.
Ability to prioritize and handle multiple tasks; inquiries, requests, projects in tandem.
Keen listening skills with the confidence to ask for assistance when needed and questions if direction is unclear.
Ability to give clear instructions and work with ARF volunteers and staff in an effective and respectful manner.
Communicate with the public, volunteers and co-workers in a pleasant, courteous and tactful manner at all times.
Goal and objective oriented, and ability to achieve the same.
Comfort and skill in working with a culturally diverse staff, volunteers and community.
Maturity, good judgment and professional attitude, as well as, professional appearance.
Affection for animals, concern for their welfare and a willingness to accommodate animals in the work place.
Must have a valid California Driver’s License and follow safe driving practices obeying all traffic laws at all times while driving an ARF vehicle.

Immediate Supervisor: Volunteer Services Director

Hours: Full time hourly position requires a minimum of 40 hours per week. Daily reporting hours and days of the week may vary according to the needs of the Division. Weekend and evening work may be required.

To apply: An employment application is available for download. To apply for this job, please send your cover letter and resume to employment@arf.net or fax to (925) 977-9079 or mail to "ARF Jobs, P.O. Box 30215, Walnut Creek, CA 94598".